Customer Testimonials

Paul was great and was able to help my wife and I get a great deal! Definitely one of my better experiences in buying a vehicle.

🚨🚨‼️‼️STOP! PLEASE READ THIS BEFORE TAKING YOUR VEHICLE TO OXMOOR CHRYSLER DODGE JEEP RAM!💯🚨🚨 I strongly encourage anyone considering bringing their vehicle here for service to STOP, think twice, and read this review. I would never want another customer to go through the frustrating, stressful, and disappointing experience I had with this dealership. I brought my 2021 Jeep Grand Cherokee L Limited to Oxmoor because of an ongoing check engine light and engine-related concerns. My vehicle was still under its original powertrain warranty, and I wanted a proper diagnosis to determine what was wrong and whether the repairs would be covered. ... Read More

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Google - Nov 2, 2026

🚨🚨‼️‼️STOP! PLEASE READ THIS BEFORE TAKING YOUR VEHICLE TO OXMOOR CHRYSLER DODGE JEEP RAM!💯🚨🚨 I strongly encourage anyone considering bringing their vehicle here for service to STOP, think twice, and read this review. I would never want another customer to go through the frustrating, stressful, and disappointing experience I had with this dealership. I brought my 2021 Jeep Grand Cherokee L Limited to Oxmoor because of an ongoing check engine light and engine-related concerns. My vehicle was still under its original powertrain warranty, and I wanted a proper diagnosis to determine what was wrong and whether the repairs would be covered. What should have been a straightforward diagnostic process turned into an absolute nightmare. My vehicle remained at their dealership for approximately two weeks, and I received it back without the problem being repaired. During that time, I repeatedly contacted the service department asking for updates, a completed diagnosis, and clarification about my warranty coverage. Instead of receiving clear answers, I was repeatedly told that the repair order was not complete, that the technician was still looking at the vehicle, or that they could not confirm whether the issue was covered under warranty. Meanwhile, I was left without reliable transportation, dealing with rental car expenses, unnecessary stress, and disruptions to my daily responsibilities. I also requested a loaner vehicle because the process was taking significantly longer than I had originally been led to expect. Unfortunately, no loaner was made available. The communication and customer service were just as disappointing as the lack of results. My interactions with the service department, particularly management, left me feeling dismissed rather than supported. When I asked reasonable questions about my vehicle, the delays, and the diagnostic process, I felt that my concerns were treated as an inconvenience. I was even told that management had accused me of being disrespectful and suggested that they did not want my vehicle there. I strongly disagree with that characterization. Asking questions, requesting documentation, and expecting accountability should never be considered disrespectful. To make matters worse, when I finally picked up my Jeep, the check engine light came back on after driving just a few miles. TWO WEEKS WITHOUT MY VEHICLE, AND THE ORIGINAL PROBLEM WAS STILL THERE! I also noticed that the repair order appeared to indicate a cash payment of approximately $225, even though I personally made no such payment. This raised additional concerns about the accuracy of the documentation I received. Throughout this experience, I had to involve Jeep Customer Care simply to seek answers and assistance. I understand that automotive repairs can be complicated and that dealerships sometimes face delays. What I cannot accept is poor communication, a lack of transparency, dismissive treatment, and returning a vehicle without resolving the concern that brought it in. Customers depend on their vehicles to work, care for their families, and manage their daily lives. Their time, money, and trust deserve respect. MY ADVICE: PLEASE THINK VERY CAREFULLY BEFORE LEAVING YOUR VEHICLE HERE. Ask for everything in writing, request clear diagnostic findings, confirm warranty coverage, and make sure you understand exactly what work will be performed. I sincerely hope management takes this feedback seriously and makes meaningful improvements. I brought my vehicle to Oxmoor expecting professional service and a solution. Instead, I left with the same problem, lost time, additional expenses, and an extremely disappointing experience. I WOULD NOT RECOMMEND THIS SERVICE DEPARTMENT BASED ON MY EXPERIENCE.

I bought a car from here and a Charming young man named AJ Glidewell helped me out. The process was a breeze from start to finish.

Can’t recommend this dealership highly enough. Chris is amazing to work with, as is the GM. Service dept is fantastic, very knowledgeable and trustworthy. Bought a new 2026 Dodge Durango back in May. Nothing but good experiences with them, including when I’ve brought it back for service. Had a flat and they fixed it same day— within an hour. I’ve had horrible experiences with Kia and other places, so I was hesitant to do business in the beginning but they are honest and friendly…this dealership is not the typical dealership. Go see Oxmoor CDJR!!

Hands down the best car buying experience! Our salesman was AJ and he was fantastic. Answered our questions and was not pushy. I was able to drive away with my dream Jeep only taking about 3 hrs!! I would highly recommend buying from Oxmoor. I will definitely be doing business with them in the future!

Excellent fast service. Thanks for taking care of my truck needs.

Bought a truck here my sales person Aj Glidewell was great and helpful

Called to get the check engine light diagnosed on a brand new ram with less than 600 miles, was told it would take 2-3 days AFTER drop off to have it looked at. No chance I'm leaving a brand new 60k truck at the service dept for 3 days without transportation so they can read a check engine light.

We had an excellent experience with the entire Oxmoor staff during the purchase of our new 2026 Ram 2500 Laramie. Our search started on their website where not only did they have a user-friendly site, but also upfront pricing, where they also listed Ram and Oxmoor discounts. Our salesperson, AJ, was honest and helpful. If he didn’t know an answer he found out for us. He was also very willing to search for other vehicles if what we found online did not fulfill our needs. We quickly settled on a Ram 2500 Laramie and with the advertised upfront pricing made making the ... Read More

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Google - Oct 11, 2026

We had an excellent experience with the entire Oxmoor staff during the purchase of our new 2026 Ram 2500 Laramie. Our search started on their website where not only did they have a user-friendly site, but also upfront pricing, where they also listed Ram and Oxmoor discounts. Our salesperson, AJ, was honest and helpful. If he didn’t know an answer he found out for us. He was also very willing to search for other vehicles if what we found online did not fulfill our needs. We quickly settled on a Ram 2500 Laramie and with the advertised upfront pricing made making the deal easier. His manager, Chris, was friendly and efficient. He quickly provided an acceptable offer for our trade. Even though we had preappoved financing he worked to get us a better deal (and, in all candor, financing through Oxmoor helps their business). Eric, the business manager, worked with us regarding completing all the purchase and finance paperwork and reviewed additional vehicle protection options with us. We never felt pressured to purchase anything. We are very happy with the purchase. The entire transaction from the time we walked in the door until we drove off the lot was only 3-1/2 hours. The entire team was easy to work with and we would definitely purchase a vehicle there again.

Ajay was a real g. Made the process enjoyable and a breeze. Appreciate you my man

Got new key fob battery he placed it gave great service inside store.

Worst service department in Louisville. If you take your vehicle there, plan on it being gone for 3-4 weeks. They take in more vehicles than they can service in a timely manor. Your vehicle will sit 3 days before they ever look at it even with an appointment. They only give you updates if you complain. You are better off finding a local shop with good reviews. I will never use them again.

Hands down the best car buying experience i have had in a long time. There was zero sales pressure when i walked in. They said how can we help, have a look around and just let us know what you see. Will 100 percent go back for next vehicle purchase.

what a wonderful experience we had buying a new car from this dealership. I cannot say enough good things about our salesman Nate. He was beyond friendly,kind,informative and most of all patient. Took all the time in the world to make sure I understood the different features that the car had to offer. Everyone at the dealership was so kind and it was a real pleasure from start to finish. A special shoutout to Taylor for helping us with all the details.

Do not do business with this company unless you wanted to be screwed over. Purchased a used truck and made it home and brakes weren’t installed correctly by there shop when the truck got traded in. They performed all services on it. Caliper was the only thing holding the rear wheel on. Tried contacting them they said they get back to me and after that never heard nothing kept messaging for response and never heard back So I had to pay $400 out of my pocket for their mess up

CJ did a good job getting me all traded up for a truck will be coming back in future for sure 🙌

Made the whole transaction easy and was a great price.

I can’t recommend AJ Glidewell at Oxmoor Chrysler Dodge Jeep Ram enough! From the moment we walked in, he was professional, highly knowledgeable about the inventory, and completely transparent with us. He truly cared and listened and answered all my questions. He went above and beyond to make sure we got exactly what we were looking for at a price we felt comfortable with. 10/10 experience—ask for AJ!!

Paul Miller was fantastic with our transaction. He truly cared about what we needed and wanted in buying our truck. We are beyond pleased with our purchase.

I had the worst thing imaginable happen when I was on vacation in Kentucky visiting family. My car hydroplaned on i-65 and hit a concrete guardrail at highway speed. The SUV was totalled and we tried every rental car place from Ft. Knox to Lexington to get a 1 way rental back to Florida. Nobody had anything they would let go one way. We were in a real bind! We decided that buying a new vehicle was our best move since we were going to have to buy something else anyway. I found a gorgeous, fully loaded brand new 2026 Ram RHO ... Read More

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Google - Sep 4, 2026

I had the worst thing imaginable happen when I was on vacation in Kentucky visiting family. My car hydroplaned on i-65 and hit a concrete guardrail at highway speed. The SUV was totalled and we tried every rental car place from Ft. Knox to Lexington to get a 1 way rental back to Florida. Nobody had anything they would let go one way. We were in a real bind! We decided that buying a new vehicle was our best move since we were going to have to buy something else anyway. I found a gorgeous, fully loaded brand new 2026 Ram RHO sitting on the lot at Oxmoor CJDR in Louisville. I went in thinking there was no way we could get that truck because we had very little to put down because we had spent most of our savings on the trip. I explained my situation and the Oxmoor team went to work! It took them all day, but they got me a deal I could afford and I drove that beautiful Ram RHO back home and I couldn't be happier with it and Oxmoor. If you are in the area and need a car - go see these guys they will fight like tigers to get you what you want with terms you can afford. They saved the day for me and my family. I can't say enough good things about this dealership. They are awesome!!!

The buying experience was top notch. We were treated with respect and walked away with a beautiful new ride. Alex was amazing to work with.

I surprised my wife with a visit to the dealership due to our daughter becoming a driver soon. We were greeted on the lot by AJ, a new salesman, who had his first sale that day as evidenced by his tie being cut off at a 45* angle. I had a CPO vehicle in mind that my wife might like, once on the lot there was another that struck her eye. We were allowed an extended test drive, brought the vehicle back, decided against the test driven vehicle. The sales manager mentioned a similar one that was new & had AJ ... Read More

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Google - Sep 2, 2026

I surprised my wife with a visit to the dealership due to our daughter becoming a driver soon. We were greeted on the lot by AJ, a new salesman, who had his first sale that day as evidenced by his tie being cut off at a 45* angle. I had a CPO vehicle in mind that my wife might like, once on the lot there was another that struck her eye. We were allowed an extended test drive, brought the vehicle back, decided against the test driven vehicle. The sales manager mentioned a similar one that was new & had AJ bring it up for us to test drive. My wife really liked it, the price was super competitive and AJ was able to have his second in person sale. If there was a question that AJ did not know the answer to he politely excused himself and went to get the answer. AJ has a bright future in the car sales business. Wonderful experience ⭐️⭐️⭐️⭐️⭐️

Tried charging 1000 for a oil change and fuel filter change. That won’t happen again. Beware they won’t tell you till you owe them money. Ram owner for a long time. Time to think about it

Easiest car buying experience I’ve ever had. Paul and the whole team at Oxmoor Jeep were easy to work with and took great care of me.

Mr Presley was awesome to work with and honest

Thank you for a great experience, Paul! Appreciate your positive personality and eagerness to help. Nice car buying experience with good inventory.

Today we visited this amazing dealership to purchase a new car our salesman Paul Miller was absolutely wonderful!! he helped us get into our new car with 0 down and a payment that we could afford. My credit is not the best by far but him along with Tyler got us the deal! We are over joyed with this purchase. I would recommend this location to anyone looking for a car that doesn't have the credit but may have the income THEY WILL WORK WITH YOU! We can not thank these gentlemen enough for assisting us with this purchase. They ... Read More

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Google - Aug 15, 2026

Today we visited this amazing dealership to purchase a new car our salesman Paul Miller was absolutely wonderful!! he helped us get into our new car with 0 down and a payment that we could afford. My credit is not the best by far but him along with Tyler got us the deal! We are over joyed with this purchase. I would recommend this location to anyone looking for a car that doesn't have the credit but may have the income THEY WILL WORK WITH YOU! We can not thank these gentlemen enough for assisting us with this purchase. They were professional swift and a pleasure to work with!! I will be sending business their way and again thank you Paul you rock!

Took my Wrangler 4xe in for service. It took longer than expected, but the communication was great. Our service advisor, Amanda was very responsive and answered all questions within a reasonable amount of time. I’m just happy to have the Jeep back. I would recommend Oxmoor Jeep to anyone.

Great experience with Paul Miller. helped me find a vehicle, and took time to help me get approved for a good jeep for winter!!! Come see PAUL

Paul Miller was my salesperson. He was very informative, patient, and just all around FABULOUS! Eric was my finance person. Again very patient and informative. I had a Great experience with Oxmoor Jeep. I would deal with them again and recommend them to anyone looking for a vehicle.

Sasha was my service advisor, and the entire Oxmoor CDJR team was wonderful to work with. They kept me updated throughout the process, understood that I needed my Pacifica back in time for a family road trip, and made sure everything was handled quickly and thoroughly. Sasha was friendly, responsive, and professional, and the excellent communication made the experience much less stressful. I truly appreciated the great service!

Allen was great, transaction was smooth. Will purchase from him again.

Thanks to Amanda in the service department. Her team was able to get my truck in and serviced quickly and on my way with no problems. Thanks again

I've purchased three vehicles from this company, and the salespeople have been pleasant to work with. Service however can be a very different experience. The check engine light in my 2024 RAM 2500 came on a few days before a long trip towing a trailer. I asked if I could stop by and have them plug the tool in to see what the code was. They said I would have to schedule an appointment. Then once they have the truck, it would take an additional 5-7 business days before they would even look at it. You would think they would be ... Read More

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Google - Jul 27, 2026

I've purchased three vehicles from this company, and the salespeople have been pleasant to work with. Service however can be a very different experience. The check engine light in my 2024 RAM 2500 came on a few days before a long trip towing a trailer. I asked if I could stop by and have them plug the tool in to see what the code was. They said I would have to schedule an appointment. Then once they have the truck, it would take an additional 5-7 business days before they would even look at it. You would think they would be more accommodating to a customer who paid them $85,000 for a new truck. I went to Autozone and they printed out the code for me in 5 minutes. I won't be buying any more vehicles from Oxmoor.

IF YOU OWN A CUMMINS DO NOT GO HERE!!! These people are insane. They re whole goal is to make fast money and if anything goes wrong well you should have brought your attorney to read the fine print, they’re solution will always be that you pay them to make it right and I promise that problem will compound. I strive everyday to be appropriate and reasonable, I don’t mind suffering for that. But these people… Please for the love of god trust me. It’s a top down problem. They have absolutely no problem lying over and ... Read More

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Google - Jul 23, 2026

IF YOU OWN A CUMMINS DO NOT GO HERE!!! These people are insane. They re whole goal is to make fast money and if anything goes wrong well you should have brought your attorney to read the fine print, they’re solution will always be that you pay them to make it right and I promise that problem will compound. I strive everyday to be appropriate and reasonable, I don’t mind suffering for that. But these people… Please for the love of god trust me. It’s a top down problem. They have absolutely no problem lying over and over again. I. They’re view is that the vehicle is theirs and they will do what they want when they want and they have an entire system set up to making sure they never admit fault. You’ve been warned, you might get out clean once but I promise when you fling crap at the wall, something’s gonna stick.

Service was excellent. Fair, patient, and informed sales. Nate Johnson was especially great. Will but next car from him.

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Was told they work with all types of credit filled out several credit applications drove all the way from Elizabethtown to fill out another credit application and them to tell me I needed 10,000 down and that my car was pretty rough.

Came yesterday July 16, wanted to see a jeep, because I was interested in buying it for my fiancée. Paul was very helpful he made the process super easy, he explained everything, and was very good to work with, will recommend him and recommend this dealer 100% I will be coming back.

Paul was very easy to work with. I am very grateful for all of the information provided about my new Jeep.✌️

Open Monday June 29 Shop

Paul’s the guy! Had an awesome experience buying our new Ram 3500. Very personable, honest, and upfront experience. Would recommend buying from this dealership.

I don't usually post things like this, but enough is enough. Less than two years ago, I bought a brand-new Chrysler because I expected reliability and peace of mind. Instead, it's been one problem after another. Time after time, I've taken it to the dealership, been told the issue was fixed, only to have the exact same problems return. The most frustrating part isn't just the repairs—it's the constant inconvenience, wasted time, and lack of confidence that the vehicle is actually fixed when I get it back. When you spend this much money on ... Read More

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Google - Jun 25, 2026

I don't usually post things like this, but enough is enough. Less than two years ago, I bought a brand-new Chrysler because I expected reliability and peace of mind. Instead, it's been one problem after another. Time after time, I've taken it to the dealership, been told the issue was fixed, only to have the exact same problems return. The most frustrating part isn't just the repairs—it's the constant inconvenience, wasted time, and lack of confidence that the vehicle is actually fixed when I get it back. When you spend this much money on a new vehicle, you shouldn't be making repeated trips to the service department for the same issues. A new car should be dependable, not a source of stress. I'm incredibly disappointed in both Chrysler and the dealership's inability to permanently resolve these ongoing problems. Customers deserve better than repeated "fixes" that don't actually fix anything. The GM is supposed to call me back and supposedly Chrysler itself is supposed to be arranging a rental car.

Brandon Thomas was awesome. Come see him and he will make sure you get the best deal possible. Thanks for everything!

Absolute best experience! I’ll only ever come here from now on. The process was so smooth and Dave was fantastic to work with!

Nate Johnson was very professional and hopeful. It's has been 14 yrs since I purchased a car. But Nate Johnson and the team made my experience painless. And I'm very happy with my Jeep Cherokee overland.

Paul Miller was incredible. It was such an easy process especially after dealing with other dealerships. One of the best buying experiences, no pressure. A great guy, a great experience, and a great dealership, a great deal, and a great vehicle. Loved everything about it. Would recommend to anyone.

Paul Miller was incredible! He and his team made this process seamless! I couldn’t be happier 💙

I had an excellent experience buying our car by Mr. Paul Miller he was professional, welcoming and attentive he made us feel comfortable . Definitely recommend him to anyone buying a car!

Everyone was outstandingly helpful. Listen to what our ones were and we walked out in a short amount of time with a brand new truck we Love! Nate and Tyler are the BEST!

These new ram trucks suck.The bluetooth constantly comes disconnected and won't reconnect.You spend half an hour to hour of your day.Just trying to play a song to go down the goddamn road

We had the best experience with Nate. We came in ready to buy but not sure what we wanted. We looked at so many cars and he was patient and kind. He asked us what we were looking for and found us exactly the right fit for us. No rush no stress hes the best!

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We just purchased a vehicle at Oxmoor and had a great experience with our salesperson, Beau! She was knowledgeable, professional, personable and worked hard to get us where we wanted to be with the financing and out-the-door price. Taylor in financing was also wonderful to work with! Easiest car buying experience we've had! Definitely recommend!

I contacted this dealership, and asked some questions about a code that I need from them pertaining to my vehicle. The person that answered the phone told me what to bring to get the code. I take public transportation to the dealership with my documents and they tell me that I need more information to provide them with. This is unacceptable for this establishment to give people the run around, and not provide you with the information you need.

Beau was great and fast. She got the whole process done quickly.

We got there for 830 am appointment concerning a recall for our vehicle that we purchased there and we're told that it wouldn't get looked at till that Monday which this was Friday now they told us that they would have it for the day not the weekend if that were the case then we'd made the appointment for Monday we drove across town for absolutely nothing complete waste of time and gas never will buy a vehicle or have it serviced there again

I came in for a specific service and made it clear I only wanted that done and to be contacted before any additional work. After 4 hours, I was finally updated, only to wait 3 more hours before getting my car back—without the service completed. They spent time inspecting my car, recording videos, and looking for other issues without my authorization. Despite not performing the requested service, I was still charged for labor. Very disappointing and unprofessional experience.

2nd vehicle purchased from them and VERY satisfied with my purchase. Nate was very professional

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They sold me a faulty car. I left with the check engine light on and was told it was just worked on, and showed me paperwork. They said they could not shut off a buick engine light. The next day, it started messing up and shutting off when driving. When taking it to the place that worked on it previously, they said it will be $1,500 to fix the same issue previously "worked on" They are not working with me. I regret buying my car there. I paid ALL CASH for this car, which they dont like. They want ... Read More

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Google - Feb 28, 2026

They sold me a faulty car. I left with the check engine light on and was told it was just worked on, and showed me paperwork. They said they could not shut off a buick engine light. The next day, it started messing up and shutting off when driving. When taking it to the place that worked on it previously, they said it will be $1,500 to fix the same issue previously "worked on" They are not working with me. I regret buying my car there. I paid ALL CASH for this car, which they dont like. They want you to finance. They are working against me, not with me.

I had a very disappointing experience at Oxmoor Ram in Louisville. The truck I was shown online was advertised with 10 miles, and the paperwork reflected the same—but when I saw it in person, it actually had 70 miles. During the walk-through, I also noticed two large dents on the side that were not disclosed. When I raised these issues, both the salesman and the sales manager were rude and aggressive, making the interaction extremely unpleasant. I expected transparency and professionalism, but instead I felt attacked and disrespected. I cannot recommend this dealership based on my experience.

Update: I contacted Gabrielle like she requested. I emailed her and I called her office number which is located at oxmoor Toyota. And she has yet to contact me back. This was well over a week ago. So she’s just trying to save face for oxmoor. She won’t actually talk to you about the issues you’re having. So again I definitely do not recommend buying a car from here unless you want screwed. We bought a 2018 jeep wrangler from here 6 months go August 1 2025. When we first saw it and wanted to test drive they had to jump ... Read More

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Google - Feb 13, 2026

Update: I contacted Gabrielle like she requested. I emailed her and I called her office number which is located at oxmoor Toyota. And she has yet to contact me back. This was well over a week ago. So she’s just trying to save face for oxmoor. She won’t actually talk to you about the issues you’re having. So again I definitely do not recommend buying a car from here unless you want screwed. We bought a 2018 jeep wrangler from here 6 months go August 1 2025. When we first saw it and wanted to test drive they had to jump the battery to get it to start. We talked it over for a few days and went back. The windshield had gotten a crack in it within 48 hours of us seeing it. But we test drove it again. Again the battery had to be jumped. ( so obviously a battery issue). We start talking numbers. And asked for these two repairs. (To fix the windshield, and replace the battery) they were refusing to do either one at first as I’m sitting here waiting to spend money. Then they agree to replace the battery after a bunch of back and forth. But they want us to file an insurance claim for the windshield after we buy it so they don’t have to pay for it. I questioned if that would make my insurance rate go up and then they decided they would pay for the windshield but now they won’t pay for the battery. They said it was one or the other. Honestly I was sick of arguing so we accepted that and the battery failed not too long after the purchase. So we had to pay out of pocket for it. Since it was August we had some chilly mornings here and there. Luckily in the first week or two we had one and found an issue with the heater. This jeep is Certified PreOwned so had a warranty. When I take it in they try to make me pay a deductible I wasn’t told about for something that should have worked in the first place? I have to argue about that for a while. Eventually they agree to fix it for free. Now 6 months in our backdoor doesn’t lock and we have a massive oil leak before the first oil change. I took it in today to get the oil changed and see what’s up. We get hit with a $1700 fix for a car we have owned for 6 months. I talked to the sales manager about the issue. Cause why should all of these isssue not have been caught? This is the same sales manager that was to cheap to issues a fix for both a battery and a windshield for someone buying a car? His response was “once it’s off the lot it’s your problem” Oxmoor jeep is so cheap they won’t fix anything for you. Even when you’re trying to hand them a huge chunk of money to buy a car. If I had a do over I wouldn’t have bought one from here. The management is sooooo cheap. I’m surprised they don’t charge you to test drive a car

Bought a 60k truck that has a check engine light for the transmission on. Called to schedule service on the truck and was informed its a 2 month wait because I require a loaner car and they dont have any... at their car dealership

Had a very pleasant experience. Salesman that we dealt with was very helpful but not pushy The rest of the staff seemed to care about our business as well

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Paul Miller of Oxmoor CDJR did a great job of showing the vehicle to us, explaining pricing without any bait-and-switch tactics, facilitating the paperwork, and explaining how to set up the vehicle for our use. The paperwork process was quick, easy, and well-explained.

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Purchased a vehicle back in July and the process went smoothly and I was given a free one time oil change and that’s where the experience went down hill. After having the service done which if you was paying it is extremely over priced at 230 dollars . A week after the service was preformed I checked my oil and the dipstick wasn’t reading anything , I told the dealership and they had my car towed away that day and said they’ll redo the oil change the next day which I explained I have to get to work and I ... Read More

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Google - Jan 9, 2026

Purchased a vehicle back in July and the process went smoothly and I was given a free one time oil change and that’s where the experience went down hill. After having the service done which if you was paying it is extremely over priced at 230 dollars . A week after the service was preformed I checked my oil and the dipstick wasn’t reading anything , I told the dealership and they had my car towed away that day and said they’ll redo the oil change the next day which I explained I have to get to work and I had things to do that night and they said they don’t have a car I can use because of this inconvenience they caused and possible damage that could of been caused to my car from driving around on lack of oil. They told me they’ll have my car back to me by 9am or sooner the next day which I had to cancel my plans and miss work the next day unpaid over their mistake and I didn’t hear back till almost 10 that the car was done and they told me to come pick it up even tho the night before they stated it will be back to me by 9 . They started to get rude like I was at fault even tho this was a issue they created and I’m the one completely inconvenienced and lost money over this situation and I had to fight to get my car brought back to my home cause I had no way of getting there the dealership is 35 minutes away and uber would of cost another 50 out of my pocket and instead of towing it back to me they let a worker drive my car across the city risking damage or an accident and wasting my gas without telling me I assumed it would of been towed back to me. I would not recommend having service done at this dealership.

⭐️⭐️⭐️⭐️⭐️ Paul Miller at Oxmoor Chrysler Dodge Jeep Ram was fantastic! Friendly, knowledgeable, and made the process easy. He went above and beyond by helping me set up all the tech before I left. Highly recommend working with Paul! 🚗👏

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I have to give it one star because it won't let me give 0 stars. The staff at Oxmoor Chrysler Dodge Jeep Ram wasn't necessarily rude, they simply don't have knowledge of how to properly fix vehicles. Especially when it comes to Chrysler Pacifica Hybrid Plug-In PHEV. I even asked them if they have serviced these specific hybrid models and they assured me that they have many times before. Yet I literally did my own research and found out the answer to what was wrong. When I found out the answer, I went to the dealership to tell ... Read More

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Google - Jan 3, 2026

I have to give it one star because it won't let me give 0 stars. The staff at Oxmoor Chrysler Dodge Jeep Ram wasn't necessarily rude, they simply don't have knowledge of how to properly fix vehicles. Especially when it comes to Chrysler Pacifica Hybrid Plug-In PHEV. I even asked them if they have serviced these specific hybrid models and they assured me that they have many times before. Yet I literally did my own research and found out the answer to what was wrong. When I found out the answer, I went to the dealership to tell my service advisor Amanda, and she still refused to try it. Our vehicle had not been charged in some time and yes it can run off gas but not for forever. Eventually if it never gets charged, it goes into a limp mode, and the vehicle will come on but will only allow you to go about 3 feet. It will also make a loud rattling noise coming from the engine area. When this happens, it overloads the vehicle, and the check engine light will come on. When you go to pull codes from the check engine light it will send a litany of codes because the system is overloaded and malfunctioning. So those codes are bogus codes. If you choose to pay attention to those codes, you will actually cause more damage to the vehicle because you will be fixing parts of the engine that don't need fixing! The solution is to plug the vehicle in and let it charge!! It charges the vehicle and refreshes the system. All of the check engine codes go away, and the vehicle can function normally! I pleaded with the people at Oxmoor CDJR and told them to please try plugging it in and they refused. Finally, after two days, my wife and I were fed up and decided to have the vehicle towed back to our house. We borrowed our neighbor's charger, put it on charge over night for 12 hours. Next morning I went to start it up, and wouldn't you know it, it started up great! Just as I predicted from my own research, this is exactly what it needed. The vehicle runs great and is very efficient. I tried and tried to get them to do this and Oxmoor CDJR refused. Said that the vehicle was a can of worms and there was ton of work that it was going to need. Keep in mind that it is a 2022 with only 55,000 miles on it. Bottom line, they don't know what they are talking about and they are definitely not experts. Even when I brought the answer to them, they still refused! Unbelievable. Needless to say, we'll never be back for any reason.

I bought a Jeep Rubicon from Oxmoor yesterday. I owned it less than 24 hours and drove it less than 100 miles and the check engine light came on. It has a miss fire in cylinder 2. I immediately called the dealer and they told me I should take it to a different dealer. I asked for them to have it picked up and brought back to their service department. They refused. No help, no sympathy-other than a sorry. I am deeply disappointed in their customer service. They told me to pay to get it there or take it somewhere else. I have ... Read More

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Google - Jan 3, 2026

I bought a Jeep Rubicon from Oxmoor yesterday. I owned it less than 24 hours and drove it less than 100 miles and the check engine light came on. It has a miss fire in cylinder 2. I immediately called the dealer and they told me I should take it to a different dealer. I asked for them to have it picked up and brought back to their service department. They refused. No help, no sympathy-other than a sorry. I am deeply disappointed in their customer service. They told me to pay to get it there or take it somewhere else. I have bought 2 vehicles here and will never again. They only care about the sale.

went to the dealership to check out a vehicle I had researched on line. Mr Nate Johnson took us to the remote sight where the vehicle was stored and showed us around it. After we decided to buy it, he had us follow him back to the dealership in the new vehicle where he processed the sale. Very pleasant experiance all around.

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Bought a car here 49 days ago. Was experiencing issues with the car and had gotten the warranty. It was a three week wait to get into to get it service so we were told by Oxmoor to have it serviced at the Jeep Dealership nearest to us. Now they are claiming this is not allowed and neither dealerships will work on the vehicle. This is incredibly frustrating. It feels like this company lacks transparency and is not trustworthy. They do not have the safety of their customers as a priority.

We purchased a vehicle from Oxmoor Jeep Dodge Chrysler 49 days ago. It came with a “3,000 mile or 3-month” warranty — whichever came first. After just two weeks of owning the car, the check engine light came on and the auto start/stop began malfunctioning. We immediately notified the dealership, but we were unable to secure a service appointment until about a month later at our local certified service center. When scheduling the appointment, we explicitly mentioned that we were getting close to the mileage limit on the warranty and were assured it would be taken care of since the issue was ... Read More

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Google - Nov 24, 2025

We purchased a vehicle from Oxmoor Jeep Dodge Chrysler 49 days ago. It came with a “3,000 mile or 3-month” warranty — whichever came first. After just two weeks of owning the car, the check engine light came on and the auto start/stop began malfunctioning. We immediately notified the dealership, but we were unable to secure a service appointment until about a month later at our local certified service center. When scheduling the appointment, we explicitly mentioned that we were getting close to the mileage limit on the warranty and were assured it would be taken care of since the issue was reported well within the coverage period. However, when the appointment finally arrived, the car was roughly 100 miles over the 3,000-mile limit — and at that point the dealership refused to honor the warranty, despite the fact that we had documented the problem and scheduled service far earlier. Extremely disappointed that a warranty is treated as meaningless when the customer does everything right — reports the issue early, schedules ahead, and relies on the dealership’s assurance. We expected better accountability and customer service.

Disappointed with their character. We purchased a vehicle from Oxmoor Jeep Dodge Chrysler 49 days ago. It came with a “3,000 mile or 3-month” warranty — whichever came first. After just two weeks of owning the car, the check engine light came on and the auto start/stop began malfunctioning. We immediately notified the dealership, but we were unable to secure a service appointment until about a month later at our local certified service center. When scheduling the appointment, we explicitly mentioned that we were getting close to the mileage limit on the warranty and were assured it would be taken care of ... Read More

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DealerRater - Nov 24, 2025

Disappointed with their character. We purchased a vehicle from Oxmoor Jeep Dodge Chrysler 49 days ago. It came with a “3,000 mile or 3-month” warranty — whichever came first. After just two weeks of owning the car, the check engine light came on and the auto start/stop began malfunctioning. We immediately notified the dealership, but we were unable to secure a service appointment until about a month later at our local certified service center. When scheduling the appointment, we explicitly mentioned that we were getting close to the mileage limit on the warranty and were assured it would be taken care of since the issue was reported well within the coverage period. However, when the appointment finally arrived, the car was roughly 100 miles over the 3,000-mile limit — and at that point the dealership refused to honor the warranty, despite the fact that we had documented the problem and scheduled service far earlier. Extremely disappointed that a warranty is treated as meaningless when the customer does everything right — reports the issue early, schedules ahead, and relies on the dealership’s assurance. We expected better accountability and customer service.

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They made sure I knew everything about the car I bought before I left the lot. Everyone was very nice an helpful. Would recommend them for your next car.

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Top notch service across the board! I will be purchasing all my vehicles from Oxmoor CDJR!

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The worst experience EVER!! Do not bring your vehicle here to be fixed. These people are complete liars. I bring my truck up here for a diagnostic test which they did. They told me it was my thermostat and it would take 1 day to fix.They had my truck three days and never touched it. When I called to check on the progress of them fixing it, they said “we’re putting it back together now “ Something didn’t sound right, so I went up to the lot Lord and behold, they had never even touched my truck. At that ... Read More

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Google - Oct 9, 2025

The worst experience EVER!! Do not bring your vehicle here to be fixed. These people are complete liars. I bring my truck up here for a diagnostic test which they did. They told me it was my thermostat and it would take 1 day to fix.They had my truck three days and never touched it. When I called to check on the progress of them fixing it, they said “we’re putting it back together now “ Something didn’t sound right, so I went up to the lot Lord and behold, they had never even touched my truck. At that point, I took my truck back with me without anything being fixed. and they still charged me almost $200 for the diagnostic test. Which they shouldn’t have charged me for because they had my truck for three days and never touched it. Worst customer service ever worst experience ever. Do not come here!!!!!!!

Took my Durango in on 9/24 for diagnostics to see what was going wrong with it and was told it would be 48-72hrs. Here it is on 10/2, 8 days later and they still haven't got to diagnose my ride yet.

They do not care if they get or take care of customers. I would not use

I had an excellent experience working with Jacquan Persley. From the moment I walked into the dealership, he was professional, friendly, and genuinely listened to what I was looking for. He never pressured me into deciding and made the entire process smooth and stress-free. He took the time to answer all my questions, explain the features of the car, and ensured I felt comfortable every step of the way. His honesty and knowledge gave me confidence in my purchase, and I couldn’t be happier with my new vehicle. I highly recommend Jacquan to anyone looking for a great car-buying ... Read More

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DealerRater - Sep 30, 2025

I had an excellent experience working with Jacquan Persley. From the moment I walked into the dealership, he was professional, friendly, and genuinely listened to what I was looking for. He never pressured me into deciding and made the entire process smooth and stress-free. He took the time to answer all my questions, explain the features of the car, and ensured I felt comfortable every step of the way. His honesty and knowledge gave me confidence in my purchase, and I couldn’t be happier with my new vehicle. I highly recommend Jacquan to anyone looking for a great car-buying experience!

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(Translated by Google) Terrible service, very poor service and a great lack of work. Not the first and last time at this dealer. (Original) Pésima atención muy mal servicio y gran falta de trabajo no primera y última vez en este dealer

The salesman was very professional and everyone helped me as much . The salesman even switched my cover from my old truck to my new truck.

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Fantastic experience buying our Rubicon. Paul exceeded our expectations and Taylor made financing a breeze!

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I feel like the employees worked with me. I am very excited because I got the Jeep of my dreams.

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Poor finance options only allow 4k on credit cards even for cash transactions

I am very pleased with the salesman and was so helpful on getting the jeep I wanted and got to their lot within a day..

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The salesman was very professional and polite. He was very knowledgeable of the equipment he was showing.

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Customer service was not good, there were small repairs that were agreed to be fixed after purchase when vehicle was serviced technician caused damage when pointed out they denied it then offered to fix but only if I pay out of pocket. Had scheduled appointment and the detailer was not present. Costing me money and wasting my time with no compromise solution.

Had my handicap van for 2 1/2 weeks without getting parts. Charged me $250 inspection fee. Had it towed to another shop. Inspected one day, repaired the next. Will never take a vehicle there again. Said waiting on parts.

From start to finish I had an excellent and easy experience at this dealership. Everyone was kind and easy to work with. Very satisfied with my experience.

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I live 3 1/2 hours from their location in Louisville, Kentucky. I drove there and the driving rain almost the whole way. We had a deal that I agreed with on line .but when I got there the sales manager came over with a list of codes they said that these things were wrong with my car even though there was no lights on the dash and I had no mechanical issues at all. So now they want me to take 2500 less for my car . I refused and told them I don’t know where these cods came from,I don’t ... Read More

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Google - Jun 20, 2025

I live 3 1/2 hours from their location in Louisville, Kentucky. I drove there and the driving rain almost the whole way. We had a deal that I agreed with on line .but when I got there the sales manager came over with a list of codes they said that these things were wrong with my car even though there was no lights on the dash and I had no mechanical issues at all. So now they want me to take 2500 less for my car . I refused and told them I don’t know where these cods came from,I don’t even know if these codes listed was even mine. Then they came back and said that they would take 1000.00 more and me now being mad for what I saw as a bate and switch tactic .But I was foolish and agreed to pay the additional 1000.00 because I was tired of dealing with them and I wanted the car. And I had a 31/2 hour drive home in the rain. To make an even longer story shorter I ended up driving back and buying my car back cause there was nothing wrong with the car that I could tell it ran and drove just fine all the way home except now I have a panel under the dash hanging down under the dash where the airbag is that there mechanic just left open. And they charged me 500.00 for this so call inspection. Long story short I will never buy another car from this dealership and I will make sure that everyone I know and on Facebook and other places on social media know about this very dishonest dealership.and there website name is laughable .

Took my 3 year old vehicle here for issues related to uconnect, motor mounts and a noise I was hearing when my vehicle downshifted. My vehicle is still covered under warranty. When vehicle was dropped off an estimated 2-3 day completion was give and I understand this is an estimate. Well it took 9 days total. The downshift noise being heard was replicated by the technician but was unable to find where it was coming from so after checking in with the dealership a couple times a day and asking the status of my vehicle, every time I was being told that ... Read More

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Google - Jun 20, 2025

Took my 3 year old vehicle here for issues related to uconnect, motor mounts and a noise I was hearing when my vehicle downshifted. My vehicle is still covered under warranty. When vehicle was dropped off an estimated 2-3 day completion was give and I understand this is an estimate. Well it took 9 days total. The downshift noise being heard was replicated by the technician but was unable to find where it was coming from so after checking in with the dealership a couple times a day and asking the status of my vehicle, every time I was being told that they are trying to locate where the noise is coming from. Then I get a text stating that my car is finished and when I go To pick up my vehicle they stated that the noise they heard but couldn’t find the location of was a “normal engine noise” since I was not giving an error code. This vehicle was built and purchased brand new. The noise was not when I drove the car off the lot, so I know it’s not a “normal engine noise”. Also I needed a software update for my uconnect. I called 3 different Jeep dealership around the area to see the price and this location charged me $120 more than all the other locations for a software update. Lastly this location provides ZERO help when it’s comes to loaner cars or rentals when your vehicle is there under WARRANTY ISSUES. I’m now out over 900 dollars in rental cost because I needed a vehicle get to work and back. When asked about it they said “ yea sorry we don’t do loaner vehicles.” Well I’ve taken my car there before and have received a loaner car so idk if that’s new or what but every other jeep dealership location said that they provide loaner vehicles for issues like this. Overall extremely unsatisfied with my experience here!!!! A follow up too review that I posted earlier. I was unable to add a comment or make a new comment so I’m adding this follow up. Shortly after I posted my review a comment was posted. I tried reaching out to the person who made the comment multiple times via phone and email and still haven’t receive a return call or email to discuss the experience I had. Clearly this post is an automated response to any negative review that’s place. Very unacceptable.

Honestly, based on my experience today, I am shocked to see any good reviews. My jeep suffered mechanical failure (with only 62k miles), and was prohibitively expensive to fix. I asked for a quote from Oxmoor Jeep to purchase it. They appraised it and gave me a number i agreed to. That was yesterday. Today, they again agreed to the same number, and we began completing the paperwork. Only after the paperwork was done, did they make me wait over an hour just to say that they couldn't pay me for the car. After a week of middling incompetence, ... Read More

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Google - Jun 3, 2025

Honestly, based on my experience today, I am shocked to see any good reviews. My jeep suffered mechanical failure (with only 62k miles), and was prohibitively expensive to fix. I asked for a quote from Oxmoor Jeep to purchase it. They appraised it and gave me a number i agreed to. That was yesterday. Today, they again agreed to the same number, and we began completing the paperwork. Only after the paperwork was done, did they make me wait over an hour just to say that they couldn't pay me for the car. After a week of middling incompetence, they wanted me to accept a verbal IOU..... absolutely not. In all seriousness, what halfway reasonable person would leave their car, the keys, the title and the signed paperwork without receiving payment? Or a written promise of payment? Or a copy of the paperwork? Who runs a business this way? No one decent, intelligent, honest or trustworthy. The employees proceeded to snicker and treat me as if I was crazy for expecting them to pay the price they agreed to for the car. Please, save yourself the trouble and work with any other dealership in the area.