Customer Testimonials
David Rivera was great to work with as a sales representative. Paperwork process was quick and easy.
Team was very courteous. The paperwork transaction took less than an hour and vehicle was prepped and ready to go. Thanks for the great experience.
Robert was extremely helpful and courteous. He made the buying experience easy. I would recommend visiting Oxmoor Dodge to anyone looking for a truck.
I do not recommend buying a vehicle from this place AT ALL. We recently bought 2 vehicles, at the same time. We received the tags for one vehicle but not the other. When we asked why, we were told that we needed to pay the tax on one of our trade-in vehicles before the State would issue a plate. (Keep in mind - WE had to reach out when the temp tag was due to be expired - THEY DID NOT CONTACT US). Makes zero sense because we received the plate on one of the vehicles we purchased - so why ...
Friendly service knowledgeable about vehicles as his customer nothing seemed to matter except his full attention to us
Oxmoor CDJR is not like the other dealerships associated with Oxmoor. The team was really reasonable to work with. No gimmicks, no fancy language. Just facts, information and some fun personal stories. I couldn't be happier with my purchase. I would absolutely return here to purchase a new vehicle.
Paul Miller was amazing and got me the best deal. Thank you Paul for taking the time to show me everything. Darlene in finance was the best. I was in and out of her office within 15 minutes of closing the deal.
Everyone I dealt with was friendly, cooperative, helpful and eager to please. I bought a terrific car and had a great experience.
Svc Dept Lacks Professionalism(John)Will choose another Dodge Dealer to svc my vehicle, disrespectful to Veterans!
Darlene and Nate our sales guy were great! We thank them and the finance manager who helped us greatly get the vehicle we wanted.
I had a wonderful experience here buying my Jeep. Alex was so personal, professional, and just truly genuine. We really enjoyed working with him. Very thorough and very knowledgeable about my vehicle. Please go see him if you’re looking for a new automobile. I also can’t forget about Tyler the negotiator lol, and the finance director Darlene. Super experience with an outstanding group of people!
The Service agent, Adam, was very helpful and explained everything I did not know about my hybrid.
The Service agent was very helpful and communicated with me throughout the entire process. She gave honest answers
Great service and extremely friendly staff. Made the process very smooth and easy transaction through the process
Completed oil change and didn't place new mileage sticker on the car so that I could know when my next visit is due. Oil attendant kicked items around in my car. Receptionist is unfriendly and very rude! No customer service skills
My truck has been serviced at this dealership several times and each time has been more than just pleasant. Adam, the service manager is personable yet professional and I have no idea how he keeps up with all he does because I have continued and quick responses to all my text and continued updates and fast service even, when parts are having to be ordered from Chicago. In my opinion, Adam, not just the service keeps me coming back. Thank you very much, Joy.
Went out of there way to work around my complicated work schedule, and completed the service in the time they said it would. First time dodge owner, and not disappointed.
I truly felt valued and respected during my visit to Oxmoor CDJR. Alex Mack-Crittendon welcomed me upon arrival, offered me coffee or water and guided me to his desk to listen to my needs. Once my vehicle was decided upon, Alex took me on a test drive and secured a great deal for me. Overall a great experience from Alex in sales to the friendly GM and knowledgeable finance. I would and will highly recommend this dealership.
Was excellent working with Keenan, he was my sales person Was excellent working with their finance department, she was amazing
They were very helpful in getting our van fixed. It is our only vehicle , it is a handicapped van.
Very friendly service and on schedule delivery My only negative is the tightness of their parking lot
i would like to say thanks for doing my oil change today it was very speedy and everyone was very nice richard bilinski
They did a great job with the whole experience and very friendly and professional. Excellent customer service
Excellent service experience Excellent service experience Excellent service experience Excellent service experience Excellent service experience
Adam was very helpful instructing me on the services needed. Eddie was awesome getting me to and from work.
Traveling when engine light came on when we were about to depart for home. Adam indicated that they had the part and could install it so we could depart that day. Very please with how everything was handled!
I was amazed about how great my first service was at the dealership. I recently purchased my Jeep Cherokee from this dealership and was there on Saturday (10/5/24) for service. Josh was the service director and was amazing. The car was done quicker than the time they mentioned, the waiting room was very nice (even had vending machines) and I was so impressed with the overall service.
First oil change and multi- point inspection. Was in and out in less than 45 minutes..very pleased.
Very nice folks. Service work completed in a timely manner without any issues. Highly recommended.
This was a very good experience and all involved were knowledgeable and helpful. Thank you
I did not have an appointment and they were able to fit me in early in the morning. I appreciate what they were able to do for me (battery replacement).
Everyone is very nice and kept me informed during my oil change when I bought my truck here, it was a pleasant experience.
Adam went above and beyond trying to get the repair covered by a warranty. He kept me informed on the whole process and updated me during the repair process.
I called to schedule an oil changed and was told it was still free under my warranty. To my surprise it was $275.00. I was told the call center got it wrong. No additional opportunity to make it right. Just pay and move on. My appointment was 11:40 and I didn’t leave until 1:30. I left thinking never again will I take my car to this dealership.
good communication procedure and the website is great. I will use this location going forward.
Second truck bought, courteous sales manager and team, a few people worked hard to get the job done.
Thanks to their dedicated service, my 2010 Dodge Journey has lasted all these years. My last visit in September required my air conditioner to be repaired. They discovered the part I need was no longer being made. They spent two weeks looking for a replacement part, found one, made the repair and sent me on my way. I can't say enough about their excellent service and dedication to customer satisfaction .
Quan was very helpful and helped make buying a car easy! 100/10 recommend this dealership.
My Jeep needed AC service. When I picked up car, after paying for repair, AC still did not work. Not sure what I paid for.
Adam was very helpful and supportive. I felt like I could trust him to get my son's car running safely and economically.
Very nice clean they tell u what u need to keep ur car running in good condition
Keijuan was excellent! Did a great job helping me out and is so personable as well!
When I dropped off my truck the service department only told me they would call me once they looked at it. I received a call and was advised that I would have to take the truck to a body shop to have it repaired. At this time it was never mentioned that there would be a diagnostic charge. I was advised of the charge when I picked up my truck and when the advisor realized my upset about the charge and not being told they then told me they had a body shop that could preform the repair. I declined ...
Great experience today. Josh was really helpful getting my van into the shop. he kept me updated on the problems and their solutions. I also found out that Oxmoor now offers courtesy shuttle service. Great going guys.
Friendly helpful service, very glad to have such a reliable place to bring my jeep. Adam was my service advisor this time, continued great service!
Alex is an excellent salesperson. He made the car buying process relaxed and enjoyable, allowing us ample time to think without being pushy. Alex is pleasant and has a gentle manner, which adds to his intelligence.
Great place, friendly staff and they take care Americas military/veterans! I would definitely recommend family and friends to shop there.
Very fast service understanding understands my needs great staff and great service very knowledgeable about my vehicle
Josh was great and so was the dealership. I would highly recommend. Very good people to work with.
Adam went above and beyond what was expected got my problem taken care of quickly
The service department was very helpful in helping me getting a problem corrected that was out of warranty. Would highly recommend this service deptartment.
Great hightouch contact. Pleasant and friendly. Spent a lot of time showing features of my new car. I would recommend
Jaquan is awesome! I’ve worked with him several times over the years. I return to this dealership because of him!
Josh was great, so kind and patient . We waited for our car in the clean, comfortable waiting room. Josh was great about explaining everything to us. The wait wasn’t too bad and the coffee was good
Outstanding customer service and will definitely recommend!!! Our experience was excellent but our sales person Jacquan Persley was what made the experience great. Thank you!
Josh, service tech, was very knowledgeable and helpful to explain the potential problem with why the Jeep’s electrical system was slowly losing its charge.
We have been here several times. Regular maintenance and warranty items. We have owned 5 Grand Cherokees and 2 Cherokees since 1997. This service dept is our favorite. We trust them and they are very helpful in a fast paced environment
Very accommodating personnel. From the service rep to the cashier, even salespeople in the waiting area were great.
My first experience with their service department. Service was excellent. My Service Advisor Adam was very attentive and helpful.
Took care of my repair under warranty. Sam communicated well with me while the van was in service. Courteous, professional, and personable.
There the best of the best can’t wait until 5,000 miles passes so I can get back to visit there friendly faces. Love them guys!
Oxmoor CDJR dealership provides an excellent engine oil and filter service for the 392 Daytona. My service advisor Josh P is great at customer service and he returned my vehicle to me in better condition. I’ll will be returning for future car services.
The entire experience was a pleasure, but especially our salesperson, Angie. She was informative without being pushy and completely understood our needs and worked to get us a deal we were quite pleased with. Wouldn’t hesitate to go back again!
The entire process , from beginning to end, in my buying process was excellent. I dealt with Nate Johnson who was very pleasant, knowledgeable, and accessible. Comparing him to other salesman I have dealt with in the past, he is at the top or tied for the top spot. I forget the floor manager's name but he also was excellent. I feel they went above my expectations.
Excelente equipo, Todos contribuyeron a que pudiera obtener lo que buscaba, entre ellos Jose y Macarena, Finanzas. Contento por el esmero que pusieron. Siempre atentos, cordiales. Mi experiencia fue mejor de lo que esperaba.
Mi esposa y yo estamos muy agradecidos con el trato que nos brindaron.Gracias Gracias
The service I received exceeded my expectations. Both the service and customer service (cashier) were great!
Beware if you have to deal with Jade Torres or Shawn OBryan; I went here a few months ago to have warranty work completed. I went to pick my truck up after they called and told me it was ready and found out only half the work was completed. I ended up having to take my truck back a second time to have it all completed and asked if there was anything they could do for the trouble. They gave me a “free oil change” card. I recently reached out to them to schedule the oil change and also see ...
Quick service, excellent care and advice for future service needed. Advisor Jade was very friendly and helpful.
Was a great experience. Little stress. Smooth sale. Everyone was very personable and kind. Great bunch of folks .. I’d recommend anyone go there
The Service Dept. is efficient, friendly and informative. Both Jade the service coordinator and Chris the shop foreman were very helpful in getting my Ram in the shop, diognostics ran and explained.
Great service. Got in and got a new car real fast. I will go there and will go there for my next one
Paul worked hard to get me great deal to upgrade my RAM at lease end. He always goes above and beyond.
Did you buy a new car or a used car? Yes just bought two used cars from them Which service did you have done in our service department today? Financial was done thru capital one and it was awesome Where do you live? Louisville Did you drive past other options to choose us? Yes Which employee helped you today, and how did he or she do? Kelli Jo and she did amazing spent most of the day both days working extremely hard to get us everything we needed to get it accomplished but for that I am greatful How do ...
Oxmoor Chrysler Dodge Jeep Ram went WAY above and beyond in our experience. They were amazing and I would recommend them to anyone. We were the family stranded on a holiday trip and Oxmoor Chrysler, specifically two individuals, went out of their way to help us. We were headed home for the holidays and heard a loud belt noise on the highway. We stopped and I noticed that the serpentine belt was shredding. (Frustrating on a vehicle with ~7500 miles.) We were in Louisville and found the closest dealer which happened to be Oxmoor Chrysler. Even though the service department closed ...
We had a great buying experience! Our sales rep, Dutch, was very friendly and extremely knowledgeable about the car we drove and purchased.,
Great service. I went in not expecting to purchase and new vehicle but left happy.
Jade did an amazing job seeking understand our issue with the keys and made quick professional work of getting us back on the road. We will definitely be back.
Excellent experience at the dealership. I drove 6.5 hours for a particular used truck I was looking for. It was represented accurately. Dutch took great care of me and even purchased a keychain from parts as a gift to me. I would highly reccomend him and Oxmoor. Thank you!
Out come ok but not happy repeating my service due to incorrect information given on the first visit
Josh was very helpful and friendly to communicate with. Appreciate having a contact to keep me informed of the progress of the service.
Josh was super helpful with my vehicle & oxmoor has always been helpful and gets me right in for an appointment! i love being able to go to a dealership and always feel taken care of!
Joshua introduced himself, I explained that I had scheduled an oil change but would like the recalls on the vehicle to be taken care of as well. He stated no problem, asked me if I was leaving or waiting in the lobby for the vehicle. He had me in and out in less than 1 1/2 hrs. - In my opinion, he went above and beyond in keeping me informed and getting the job done as efficiently as he could. Also, the truck came back to me completed the same way I sent it in. A+ to Joshua & Oxmoor Jeep.
Had new brakes and rotors put on my vehicle and they have been squeaking very loudly for 7 months now. Have brought it in multiple times complaining of how loud they squeak and Jade continues to tell me that “it’s just the way new brakes are made.” This isn’t my vehicle or my first time getting new brakes put on one. I’ve never had an issue with squeaking brakes 7 months after having them put on. They don’t care about your vehicle as long as they get their moneys worth.
They were prompt, communicative and helpful through the buying process. This is the second vehicle we have bought and would buy another.
They provide quick service and listen to the customer. I am very satisfied with their performance and attention to detail.
I cannot state how quickly the negotiation process went online. The responses were quick, and I the price settled upon was fair. I drove almost 100 miles for the vehicle and was not aggravated or upset on the drive home in my new vehicle. It was an excellent experience from beginning to end. Dutch the salesman was very responsive, and Darlene the Finance Director was very explanatory with the types of warranties available for purchase. A definite recommend for a new or used car buyer.
I had outstanding service! I had an unusual situation regarding a new vehicle and its keys, and received superb help from all the staff and Josh Parker in particular.
Customer service was great. My Jeep was done quickly which allowed me to get to work on time. Josh was helpful and communicated well. I liked that I was told how much I was going to have to pay upfront instead of having to wait till the end.
2 days after paying $20,000 cash for a car the water pump went out.
Fast service, scheduling was good, price was reasonable and the service personnel was polite and professional. Follow up was quick.
Dealership was fantastic to deal with! Paul Miller was great to work with. We would definitely purchase from them in the future.
Took care of my recall same day, they were very accommodating with everything. Samuel my service advisor was great.
Great bunch of people here. Paul, Scott, Jeremiah take their time, look you in the eye and explain things like people ought to. I am a repeat customer here, and could not be happier. I highly recommend this dealership and it's service, parts department.
Recently had an issue with paint bubbling off on my 2020 Jeep Wrangler JLU. From the website I requested a warranty claim but never got a response. Ended up taking it in and was told that they didn't have an authorized body shop and to take it to Cross to have it repaired. Went there and was told that they only take care of customers that had purchased their vehicle from them and that I needed to go back to Oxmoor as they were the ones that sold it to me. Very long story short, after several trips to the ...
Good service still waiting on part that was ordered I had to call about the status of order.
They are very friendly, helpful and listen to you so you are offered the perfect auto.
Super easy trade in process, took less than 3 hours to get everything taken care of
Oxmoor Jeep is alway great to work with and visit. The service dept goes out of their way to support my needs and very responsive.
Needed oil change ASAP due to unexpected trip. They gladly worked me in, much appreciated!